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Delivery & Rates


Delivery & Rates

Shipping Methods

At UsaTankless.com, WE STRIVE TO SHIP YOUR ORDER AS QUICKLY AS POSSIBLE. HOWEVER, BECAUSE OF INVENTORY, SHIPPING, AND MATTERS OUTSIDE OF OUR CONTROL, OUR SHIPPING REPRESENTATIONS ARE NOT GUARANTEES OR PROMISES THAT A PRODUCT WILL SHIP ON A SPECIFIC DAY.

In all instances, we promise your order will ship within 2 days. We charge a shipping based upon the shipment option that you select at Checkout.
The following shipping options are available:
  • Ground Service
    • Deliveries to residential and commercial addresses in 3 to 8 business days after shipment.
    • Actual delivery time depends on shipping distance and may vary.
    • Delivery to some remote addresses may take up to 2 additional business days.
    • Available only to addresses in the 48 continental states.
    • For same day shipment orders must be placed and credit approved no later than 2:00pm Eastern (ET) / 11:00am Pacific (PT).
    • Order must be under 150lbs. and meet cube restrictions.
  • 2nd Day Delivery - Second Business Day Delivery
    • Delivery by 4:30pm the second business day after shipment to most areas (by 7:00pm to residences).
    • This service is limited to 60 lbs or less. per order and corresponding cube restrictions.
    • Orders must be placed and credit approved no later than 2:00pm Eastern (ET) / 11:00am Pacific (PT) for second business day delivery.
    • Shipment tracking provided with a required signature at delivery.
  • Overnight Delivery - Next Business Day Delivery
    • Delivery by 3:00pm the next business day after shipment to thousands of cities and by 4:30pm to rural addresses Monday through Friday.
    • This service is limited to 150 lbs or less. per order and corresponding cube restrictions.
    • This is Standard Overnight Delivery service to major metropolitan areas in the contiguous United States. Alaska and Hawaii may require additional days for delivery.
    • Orders must be placed and credit approved no later than 2:00pm Eastern (ET) / 11:00am Pacific (PT) for Standard Overnight Delivery.
    • Shipment tracking provided with a required signature at delivery.
The shipment fee is calculated based upon a combination of the shipment method that you select, where the product is being shipped to, and the weight and corresponding cube restrictions. This fee is clearly presented at Checkout prior to you finalizing your order.

Tracking Shipment
The Order Status option on our web site is the quickest method for you to get information on the status of your order. Click on the Order Status button in the right hand corner. The system will prompt you for your order number and the zip code of the address where you are having the product shipped.

Under the heading labeled Shipment Method, the shipment method that you selected is displayed once the item ships. For example, Ground, 2nd Day, Priority, Saturday, etc. Prior to shipment, it shows “Not Available”, because we don’t have the specific carrier information yet.
Under the heading labeled shipment, the number of separate shipments on your order is listed. For example, if you just see 0101, then only one shipment was created. If, however, you see a 0101, 0102, etc. then you should expect to receive multiple shipments.
Under the heading Tracking Number(s), the tracking number(s) issued by carrier are displayed here as a link. Simply click on the link and you will have access to the carrier’s web site for a current status of your shipment. Multiple tracking numbers may be displayed either if your multiple boxes were included in your shipment and/or your order has multiple shipments. Please note that some carriers do not offer shipment tracking and some carriers such as UPS do not update their systems immediately upon shipment.
Please contact us for any additional assistance with your order.
Under the item heading labeled status, the shipment status of that particular item will reflect one of the following:
At Drop Shipper - The order is at the warehouse and in the process of being set up for shipment. If your order is greater than two business days old, then the item has been backordered. Please contact us for assistance.
Backordered - Your item has been released from credit, but currently awaiting inventory in the warehouse. If your order is greater than two business days old, then please contact us for assistance.
Cancelled - This item has been cancelled either because the item is no longer available or the customer has requested that the item be cancelled.
In process - Your item is in the warehouse being picked for shipment. If your order is greater than one business day old, then the item has been backordered. Please contact us for assistance.
In warehouse pending shipment - Your item is in the warehouse being picked for shipment. If your order is greater than two business days old, then the item has been backordered. Please contact us for assistance.
Pending - The order is in the process of credit card verification and upon approval will be sent to the warehouse for picking and shipment.
Please Call - We have experienced a problem processing your credit card. Please contact us for assistance.
Returned - This item has been returned to the warehouse and credit has been issued if due.
Shipped - This item has shipped from one of our warehouses and is currently en route via the selected freight carrier.

Non Deliverable Shipping Addresses
At this time, UsaTankless only delivers to locations within 50 United States of America and Canada, with the following exceptions:
  • International locations (defined as outside the 50 United States)
  • Post Office Boxes (USA)
  • Private mail boxing locations (USA)
  • Hotels / Motels, etc. (USA)
  • Trade Shows / Conventions / Conferences
  • APO/FPO addresses (USA)

Backorder policy
The product you have ordered is currently unavailable at any of our warehouse locations. This item may not have been available either when you ordered it originally or another customer’s order placed ahead of yours may have depleted the available inventory. We apologize for this inconvenience.

We will keep your order open and do our best to ship the item you ordered. Of course, we never charge your credit card, debit card or credit line until the product ships! If you would like to cancel your order, please let us know.
In some cases, the manufacturer may have a longer lead time than what they actually stated, committed to, etc. and thus the re-stocking of our warehouses may be delayed for longer than 10 days. Again, we apologize in advance if this happens, but this is beyond the control of UsaTankless. We will do our best to ship your order as soon as we receive the product. UsaTankless will attempt to fill as many orders as we can, utilizing a “first in, first out” logic. We apologize in advance if we are not able to fulfill your order.

Finally, in some cases, the manufacturer may choose to discontinue an item, even though the channel has quite a few orders for a particular item. This will force us to cancel that item from your order. Again, this is beyond our control and we apologize in advance if that should happen.
If you would like estimated time of arrival of when we believe the manufacturer will ship us the backordered item (ETA date), please contact us for an update.
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